Free Shipping to Provinces on Orders $1,000+
$1,500+ in YT, NT, NU
Delivered right to your home or job site—
no trips to a trucking-company depot needed.
Ships within 1 business day or we refund 10% on the late item(s).*
(*Terms apply—see FAQ below.)
What Makes Our Shipping Different?
- Most orders ship the next business day (Mon–Fri, holidays excluded).
- Canadian phone & email support from real log-home experts.
- Free shipped samples anywhere in Canada.
- Orders above the free-shipping threshold go straight to your door—no terminal pickups.
How It Works
- Add at least $1,000 (or $1,500 in territories) of products to your cart.
- Select Free Door-to-Door Shipping at checkout.
- We tint stains (if ordered), pack, and dispatch from Ontario within 1 business day.
- Track your parcel all the way to your doorstep or job site.
Shipping Methods We Use
- Canada Post, UPS, Canpar
- LTL freight (larger orders): Day & Ross, Manitoulin Transport, and partner carriers
Warehouse Pickup Option
Pick up any order size for free at our warehouse:
Mon–Fri 8am–4pm · 21 Sand Rd., Eganville ON
(We’ll email you when your order is ready.)
Our 1-Day Turnaround Guarantee for Perma‑Chink Products
Perma-Chink items are almost always in stock. We prepare your order and ship it—or have it ready for pickup—within 1 business day (Mon–Fri, holidays excluded).
- Out of stock? We rush-order missing item(s) at our cost and ship the rest immediately.
- No extra shipping fees on back-ordered items.
- You receive a 10% cash refund on any delayed item.
Free Shipped Samples
Many products include a Free Sample option—shipped anywhere in Canada at no cost, no purchase required.
Frequently Asked Shipping Questions
Who qualifies for free shipping?
Retail customers whose merchandise subtotal reaches the threshold ($1,000 for provinces, $1,500 for territories). Fly-in-only locations require a custom quote. Reseller / contractor-discounted orders do not qualify.
How much does shipping cost if I don’t qualify for free shipping?
Add items to your cart and enter your address to see real-time parcel rates. LTL freight isn’t quoted online—call us and we’ll secure the best deal.
What do you mean by “1 business day turnaround”?
For in-stock Perma-Chink items, we ship (or ready for pickup) within one business day
(Mon–Fri, excluding holidays).
Examples:
• Order Saturday → ships Monday
• Order Tuesday → ships Wednesday
• Order Friday before a Monday holiday → ships Tuesday
How long will delivery take?
Transit is typically 1–7 business days within the provinces, slightly longer to the territories. You’ll receive tracking and an estimated delivery date by email.
Can I pick up at the warehouse?
Yes—select Pick-up at checkout, then collect Mon–Fri 8 am–4 pm. We’ll email when it’s ready (usually same or next business day).
Do you ship samples for free?
Absolutely—samples ship free anywhere in Canada, no purchase needed.
Do you ship to PO boxes?
Only orders shipped via Canada Post can go to PO boxes; courier and LTL services cannot.
My order arrived with items missing or damaged.
Contact us right away and we’ll resolve the issue—replacement, refund, or credit.
Can you help me with a product or shipping question?
Call our log-home experts Mon–Fri 8 am–4 pm ET:
613-628-9574 | Toll-free 1-800-746-7773
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Stains
Sealants & Chinking
Screws & Hardware