Shipping Methods
We use Canada Post, UPS, and Canpar.
We also use Less Than Truckload (LTL) freight carriers such as Day & Ross and Manitoulin Transport for larger orders. At this time LTL cannot be quoted in our website checkout, but feel free to call us for a quote and to complete your order.
We also offer free pick-up in store at our warehouse in Eganville during business hours.
How much does shipping cost?
The shipping cost varies widely depending on the weight, number of packages, and your location. For shipping price quotes, simply add your items to the cart, go to the checkout and fill in your shipping address.
For retail orders over $1000.00 before taxes and shipping charges, we offer free shipping to the nearest Day & Ross or Manitoulin Transport depot (or transport partner they use) within Canada. We can bump this up to delivery to your home for a modest surcharge. In most cases we will contact you after receiving your order to discuss your options. Kindly note the free shipping offer excludes customers purchasing with a reseller/contractor discount.
Feel free to call us for quotes and more information on LTL freight shipping to your area.
Samples are shipped free of any charges to anywhere in Canada.
When can I expect to receive my order?
If available, an estimated delivery date will be shown at checkout before finalizing your order. We ship virtually all orders from our warehouse within 1 business day -- for example if you order on Saturday or Sunday, your order should leave our warehouse on Monday; if you order on Tuesday, your order leave our warehouse no later than Wednesday. Your delivery time then depends on the shipper you choose and the level of service you choose with that shipper.
When your order ships, your Order page will be updated with your tracking number if applicable, and you will be notified by email of the estimated delivery date.
Our In-Stock Shipment Guarantee
Our Perma-Chink products are nearly always in stock and ready to ship within one business day of your order. In the rare case that a Perma-Chink product is not in stock when you place your order, we will get the item(s) as fast as possible and you will not be charged shipping on these backordered items.